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Shipping policy

Thank you for visiting and shopping with 4 Seasons family.

Our aim is to offer you the best shipping services and reasonable delivery times.

We request that you read our shipping policy before placing your order to avoid any misconceptions.

ORDER PROCESSING & TRACKING

Once you place an order, it usually takes us 1 to 3 working days to process and dispatch the order. However, during peak and promotional times it may take up to 5 business days to dispatch the orders.

All our shipping services include tracking information.

After your order has been successfully placed, you will receive a confirmation email. Once it has been shipped, you will receive a second email containing your tracking information. 

You can track your order from the time it leaves our warehouse till it reaches its destination by either clicking on the link in the email sent to you or by visiting the Track my Order page on our website.

Please allow a few days for your tracking information to be updated on the website tracking service.

If you believe your order has been delayed or you have not received your tracking details, please contact our Customer Care team via email to contact@4seasonsfamily.com so we can lodge an inquiry for you.

PLEASE NOTE: Items in the same order will quite often be sent in separate packages. This is because our warehouses are located at multiple locations Therefore, it is possible that the different items you pick as part of one order (with one order number) are sent to you from different locations. In this case, we will send you individual tracking information for each package that we send out. 

DELIVERY TIME 

We offer fast shipping services on UK orders, Delivery times vary based on the buyers’ location and are only estimates based on past experience.

CUSTOMS CLEARANCE

As most goods are shipped from international locations, it can be subject to custom delays in some specific countries.

This is not the case on most orders and out of TailDesigns responsibility, but it can happen on exceptional basis.